Job summary
Who We Are EPEX is a mission-led organization focused on building impactful travel experiences. What We Offer • Opportunity to scale leisure, missional, and corporate business lines • A collaborative and entrepreneurial culture • Competitive salary • Performance incentives
Min Qualification:BachelorsExperience Level:Mid levelExperience Length:3 yearsWorking Hours:Full Time
Job descriptions & requirements
Position Overview
The Travel Coordinator plays a key role in supporting both Sales and Travel & Experiences operations through one-on-one customer interactions and administrative activities. This role combines sales-focused responsibilities with administrative tasks that enhance the customer journey from initial inquiry through service delivery. Through timely communication, accurate documentation, and workflow management across teams, the Coordinator supports EPEX leisure, missional, and corporate travel business lines.
- Key ResponsibilitiesTravel Coordination & Customer Service
- · Provide one-on-one support to customers during the planning and booking process
- · Coordinate itinerary details, collect any necessary paperwork from the customer, and ensure forms and documents are completed
- accurately
- · Communicate with vendors and partners to secure reservations and pricing
- · Provide customers with reminders and guidelines to assist with their trip preparation
- · Work with customers, vendors, and internal staff to resolve client issues including booking problems, travel changes, and other
- concerns
Administrative & Operational Support - · Maintain organized lead information, customer records, digital files, and internal documentation
- · Assist in the development of internal and external facing resources including workflow SOPs and customer FAQs
- · Support team scheduling and communication workflows
- · Compile data and prepare reports for leadership
Cross-Functional Collaboration
- · Communicate customer needs clearly to ensure service delivery expectations are met
- · Support special projects, group trips, or mission-based travel initiatives as needed
- · Assist in marketing efforts as requested
Key Competencies
- · Strong and professional verbal and written English communication skills
- · Customer service skills and a people first mindset
- · Able to work independently and as a team
- · Motivated by success in Sales efforts and positive customer interactions
Qualifications
- · English fluency
- · Experience in Sales
- · 2+ Experience in Customer Service
- · Experience using CRM or Sales software
- · Proficient in Microsoft Office Suite
- · Prior Experience with the Travel industry a plus
***Candidate must have proper working Home Network to be eligible
Pay: Ksh 500/hour